From signup to your first AI-handled buyer in ~20 min

Start at the dealer sign-up page. Use your dealership email (not a personal one) so lead notifications land in the right inbox. You'll land directly on your dealer dashboard after signup — no email verification dance.

Your account starts on the Free plan, which includes your first 2 hot leads in full. You can run the platform end-to-end without ever entering a credit card.

GetReplyNow runs through two Chrome extensions that connect directly to your existing Facebook account. Both are free. Install both — you need them for the platform to do anything on Marketplace.

After installing, sign into each extension with the same email you used to sign up. You'll see a green dot in the extension icon when it's connected.

Open Settings in the dealer dashboard. The Business Info section is at the top. Fill in:

• Dealership name — exactly as buyers know you
• Phone number — where buyers should call if the AI hands off
• Address — used when a buyer asks "where are you located?"
• Business hours — so the AI can schedule visits during open times
• Specialties & promotions — "trucks under $15k", "0% APR this month", etc.
• Default warranty — what ships with every vehicle by default

Any field you leave blank is just something the AI won't proactively mention. Skipping the optional ones is fine — you can come back later.

This is the single most valuable section to fill in accurately. "Can I finance?" and "will you work with my credit?" are the two most common buyer questions in the conversations we've analyzed, and the AI's answers directly determine whether a buyer keeps talking or ghosts.

• Finance application URL — paste the link you want buyers sent to
• Minimum down payment — or leave blank if negotiable
• Default term & APR range — helps the AI quote ballpark monthlies
• Work with all credit? — toggle on if you run sub-prime
• Cosigner available? — toggle for first-time buyers
• ITIN accepted? — toggle if you work with non-SSN applicants

The trade-in and cash-payment toggles live right below. Set them the same way — default answers are "yes, evaluate in person" and "yes, cash accepted," which works for most dealers.

Scroll down to the AI Behavior section. You'll see a tone dropdown (Friendly is the default and works for most dealers) and an "extra instructions" text box. Use extra instructions for anything rule-like:

Keep it short and specific. The AI follows these literally, so "be professional" is less useful than "always sign off as Mike from Bayside Motors."

At the bottom of Settings, the CRM Lead Email field tells GetReplyNow where to forward every hot lead the instant it fires. Most dealers point this at their CRM's lead-capture address (VinSolutions, DealerSocket, Elead, etc.) or a shared sales inbox that rings phones on arrival.

If your CRM has a specific "parse inbound email" address format, use that. Otherwise a simple leads@your-dealership.com works fine.

Go to Inventory in the sidebar. You have two options:

Start with a CSV upload if you're just testing. Flip to FTP once you're sure you want to run this in production — it takes about 10 minutes and we'll email you the credentials once provisioning is done.

Once your inventory is uploaded, GetReplyNow generates a buyer-facing listing for every vehicle — title, description, highlighted features, asking price. You don't need to write anything. For a 50-car lot, expect all listings ready within 10–15 minutes.

You can refresh the Inventory page to watch statuses flip from "Processing" to "Ready." Once a vehicle is Ready, the AI can field questions about it the moment a buyer messages.

Open Facebook in Chrome and click the Auto Lister extension icon in your toolbar. Sign in with the same email as your dealer account — the extension pulls your "Ready" vehicles from your dashboard automatically.

Click Start Posting. The extension opens Marketplace's "Create new listing" page and fills it in for each vehicle — photos, price, description, category — then hits publish and moves to the next one. You can leave the tab open and walk away.

Rough pace: about 1 vehicle per 20-30 seconds. A 50-car lot finishes in under 30 minutes. If Facebook shows a CAPTCHA, the extension pauses — solve it once and it resumes where it left off.

Open Test Chat in the sidebar. This simulates a real buyer conversation using your exact settings and inventory — nothing is sent to Facebook. Try the questions you hear most:

• "Is this still available?"
• "What's the lowest you'll take?"
• "Can I finance with a 580 credit score?"
• "I have a 2015 Civic to trade, what's it worth?"
• "Can I come see it tomorrow at 2pm?"

If any answer feels off, go back to Settings and adjust your extra instructions or financing fields. The AI will pick up changes on the next test message — no restart needed.

Back in Settings, scroll to the Google Calendarsection and click Connect. You'll be sent through a standard Google OAuth flow. Pick the calendar you want test drives to land in.

Once connected, when a buyer says something like "can I come Tuesday at 3?", the AI checks your availability, offers the slot, and writes the event directly to your calendar. A booked slot fires a hot lead — you get the email push and it shows up in your Leads tab.

If you don't connect Calendar, the AI will still capture phone numbers as hot leads. But Calendar bookings are the highest-intent signal we have, and you'll leave money on the table without it.

Open Facebook Messenger in Chrome and click the Chatbot extension icon. You'll see a big toggle at the top — flip it to ON. That's it. The AI is now handling every new buyer message using the settings, financing policy, and inventory you configured.

Keep the Messenger tab open in Chrome while you want auto-reply running. You can minimize it — it doesn't need to be the active tab. The extension icon turns green when it's connected and actively listening.

Want to take a break? Flip the toggle to OFF. You can also pause individual conversations from the Messenger thread itself if you want to jump in manually.

Every time a buyer leaves a phone number or books a test drive, a row appears in Leads with the buyer's name, phone, and the vehicle they asked about. The same info is pushed to your CRM email the instant it happens.

Your first 2 hot leads are completely free — full buyer details, full CRM push, nothing held back. After that, new leads show up locked in the dashboard with an "Upgrade to unlock" button. If you've seen the AI handle real buyers for you and want to keep going, head to Billing and start the Dealer Plan: $99 per month flat plus $20 per hot lead we deliver. No contract, cancel anytime from the same page.