GetReplyNow Guide

GetReplyNow automates your Facebook Marketplace replies with AI. This guide walks through each part of the dashboard. New here? The fastest way to get going is the Quick Start.

How it works

1. Set up your AI once in Settings — your business info and how you want it to reply.
2. Install the Chrome extension — it watches your Facebook Marketplace inbox.
3. Go live — the extension replies to buyers automatically, using your settings.

Optionally, give each product its own description so replies are listing-specific.

Bulk-listing too? The GetReplyNow extension can also bulk-post new listings to Marketplace. Set up your CSV and accounts on the Listings page — the Auto-Lister guide walks through it. Once you upload, it posts everything automatically.

Sync your FB Marketplace listings

You don't have to import listings to go live — your AI can reply from your shared Business Info. Import them when you want listing-specific answers (recommended if you sell different products).

Auto-fetch with the Chrome extension

1. Open the GetReplyNow extension
2. Go to facebook.com/marketplace/you/selling — your active listings page
3. Click "Import Listings" in the extension
4. Done — your listings are imported with their descriptions and their Facebook item ID

How GetReplyNow finds the right listing

When a buyer messages you, GetReplyNow matches the conversation to one of your listings:

1. Item ID first — listings imported with auto-fetch carry their Facebook item ID, so the conversation is matched to the exact listing, even when several listings share the same title
2. Title match as fallback — for listings without an item ID (added manually), we look for your listing title inside the buyer's message
3. Ignores case and accents — "iPhone 12" matches "iphone 12"
4. Picks the most specific match — "iPhone 12 Pro Max" wins over "iPhone"
5. Partial matching — the buyer doesn't need to type the exact title

Selling real estate or vehicles? Always use auto-fetch — don't add these listings manually.
Facebook generates the title for property and vehicle listings and doesn't let you edit it, so two different homes can both be called "2 Beds 2 Baths Apartment". Title matching can't tell them apart — but the item ID can. Auto-fetched listings match by item ID, so every buyer gets answers about the exact home or car they messaged you on. Manually added listings have no item ID and will get mixed up in these categories.

You can check each listing's status in Settings → Each listing — listings show an ID badge when they're linked, or No ID when they were added manually.

▶ Watch it in action (90 seconds) — real estate setup, from the identical-title problem to item-ID matching:

Settings

Settings is where you control how the AI replies. It has two tabs — and here's the key idea:

Both tabs have the same core tools — Description, AI Assistant instructions, and Smart Conditions. The only difference is scope:

• All listings applies to every listing. Its description is your shared business info.
• Each listing applies to one product. Its description is that product's details.

Follow-ups are the exception — you set them up once under Settings → Follow-ups and they cover every listing, so there's no separate follow-up to keep per product. See the Follow-Ups section below.

So "Each listing" mirrors "All listings" — same controls, just for a single product. The two stack: your All listings settings always apply, and Each listing adds product-specific detail on top — it never replaces or overrides them.

All listings — shared across every listing

🏢 Business info

Shared detail about your business — name, hours, location, payment, pickup, policies. Auto-fill from Google, use a template, or type it. Optional — skip it if you sell as an individual.

🤖 AI Assistant

How the AI talks and what it does on every listing — for example, always ask for a phone number, book a call, or point buyers to your site. Smart Conditions also live here: situation-specific rules (first message, price questions, high-intent buyers) applied across all listings. Optional and free on the free plan.

Send an image with a condition (Growth plan). A Smart Condition can also attach an image — for example a price list, a spec sheet, or extra photos. Attach one or two images to the condition and, when it fires, the bot sends them right in the chat (before the text). Pair it with the first message trigger to greet new buyers with a photo automatically. Manage your image library per listing or channel-wide from the condition's "Send image" action.

📨 Follow-ups

AI-written nudges for buyers who go quiet — set up once here and used across every listing. You write an instruction, not the message; the AI writes each one. See the Follow-Ups section below.

⚙️ App Limits & Controls

• Disable the Chatbot — instantly pause all replies
• Scan for Missed Messages — reply to chats you missed while offline (see Advanced below)
• Chat Limit per Buyer — stop the AI after a set number of messages so a human can step in
• Data Link (Webhook) — send your data to Zapier, Make, or n8n

Each listing — a unique reply per product

Open any listing to give it its own description, AI instructions, and Smart Conditions — these stack on top of your shared settings, they don't replace them. (Follow-ups aren't set here — they're configured once for all listings; see below.) The main difference is the description field: under All listings it's your shared business info; here it's that one product's details. Both are sent to the AI together.

This is what lets the chatbot answer accurately about each specific product, instead of giving the same reply to everyone.

There's also a "Use my shared Business & AI settings for every listing" toggle:

• Off (default): the AI matches each listing and uses your business info with its own description
• On: the AI replies from your shared settings only — best if you sell one product (see Advanced below)

Follow-Ups

Most buyers go quiet after a message or two. Follow-Ups send a short nudge after a delay you choose, so those conversations don't die. The key change: the AI writes each follow-up itself — tailored to that specific conversation, and in the buyer's language.

How it works

You no longer write the follow-up text. Instead you give the AI a short instruction — what it should do — and at send time the AI reads the whole conversation and composes the actual message for that buyer. Because it's generated per conversation, the same instruction produces a natural, relevant nudge for everyone, in whatever language they were speaking.

You set this up once under Settings → Follow-ups, and it covers every listing — there's no separate follow-up to keep on each product. The AI still uses the matched listing's details and your business info for the right voice.

Set it up

1. Open Settings → Follow-ups and turn it on
2. Add one or more delays — send after N hours of no response (e.g. 24 hours, then 3 days)
3. For each, write an instruction — what the AI should do, not the exact words. A sentence is plenty:

   Gently check if they're still interested and offer to answer any questions.

4. Save — the bot handles the rest automatically

"Don't follow up when…" — the stop rule

Some conversations shouldn't get a nudge at all. Describe those situations in plain language and the AI checks each conversation against them, staying quiet when one matches instead of sending an awkward message:

The buyer already shared their phone number, agreed on a time or place to meet, or said they'll come pick it up.

Leave it blank to always follow up. This one rule applies to all your follow-ups.

Test it on a real conversation first

Open any chat in your Inbox and click 🧪 Test follow-up. You'll see exactly what the AI would send that buyer — or, if it decides to hold back, the reason why. Nothing is sent and nothing is charged, so you can edit your instruction and stop rule and re-run until both feel right against real conversations.

Good to know:

• A follow-up only sends if the buyer has gone silent since your last reply
• The moment they respond, the chain stops for that conversation
• You can chain delays (24h → 3 days → 7 days), each with its own instruction
• Each follow-up costs 1 credit — the same as a reply — whether the AI sends one or decides to stay quiet (it read the whole conversation to make that call either way)

💡 Keep instructions friendly and low-pressure. ⚠️ Don't stack too many — one or two captures most of the value; more starts to feel like harassment and risks Facebook flagging your account.

Leads

Most conversations are just questions. A lead is a conversation worth following up on — a buyer who left their number, asked about financing, or wants to book a viewing. The 🎯 Leads tab (Settings → Leads) lets you tell the AI what you count as a lead, then surfaces those conversations so they don't get lost.

Define what counts as a lead

In the Leads tab, describe — in plain words — what makes a conversation a lead. List several conditions in one box, joined with "or"; the AI reads the whole conversation each reply and flags it the moment any of them match.

Example: "The buyer leaves a phone number, asks about financing or trade-in, wants to book a test drive, or makes a serious offer."

Not sure how to start? Click a template — Car sales, Real estate & rentals, or General services — and edit it to fit. Leave the box blank to turn lead detection off.

You can also tick "treat a conversation as a lead when it hits the chat limit" — a long back-and-forth is often worth a human's attention even if nothing else matched.

Work your leads in the Inbox

Open the 🎯 Leads filter at the top of your Inbox to see only your leads, then switch between:

• Open — leads you haven't acted on yet (shown first, so you work the ones that need attention).
• Won — leads that turned into a deal.
• Lost — leads that didn't.

Open any lead and use Mark won 💰 or Lost in the conversation header. As you mark them, your win rate (won ÷ decided) appears next to the filter — a simple read on how many leads become money. Marked leads don't disappear; they just move to the Won/Lost tab.

Lead alerts

So you never miss one, GetReplyNow can tell you the moment a new lead comes in:

• Email — a full copy of the conversation, with the reason it qualified. Turn it on in the Leads tab.
• Webhook — if you've set a webhook URL (Settings → App Limits & Controls), it fires automatically on each new lead, so you can pipe leads into your own CRM or tools.

(Email and webhook alerts are on the Growth plan and up.)

Test it first

In the Chat Playground, play the buyer as usual — when a message would mark the conversation as a lead, you'll see a "🎯 Would be marked as a lead" banner with the reason. Fine-tune your definition against real wording before it goes live.

What each plan gets

Everyone can write a lead definition and see how many leads they're getting — so you always know it's working. How many you can open depends on your plan:

Inbox

The Inbox is your Facebook Marketplace inbox inside GetReplyNow — every conversation, alongside the replies your chatbot has sent. Use it to monitor how the AI handles real buyers.

Missed buyers

Sometimes a buyer messages about a listing the bot can't match — usually because that listing isn't set up yet. When that happens, the message never becomes an inbox conversation, so the lead would normally just vanish. The Missed buyers page (under Auto Reply) catches them instead.

It shows every buyer from the last 7 days the bot couldn't answer — who they are, what they asked, and the listing title from their message. From each row you can:

• Set up listing — opens Settings with the listing title and Facebook item ID already filled in, so all you add is a description. Because it's linked by item ID, the new listing matches that buyer's thread exactly.
• Recover — for buyers who asked before the listing existed. Once it's set up, click Recover and the bot re-opens the chat and answers their original question — in their language, just like a normal reply. A banner at the top can recover all of them at once.
• Resolve — mark a buyer as handled to clear it from the list (for example, if you already replied yourself).

Not the same as "Scan for Missed Messages." That's an extension setting (see Advanced) for replying to chats you opened while offline. Missed buyers is about messages the AI couldn't match to a listing at all.

Chat Playground

Test your replies before going live. Pick a listing, play the buyer, and see exactly how the AI responds. Nothing is sent to Facebook — it's a safe sandbox.

💡 Use it to fine-tune your Business Info and AI Assistant until replies sound like you.

Advanced

Scan for Missed Messages

Normally the bot only replies to conversations with a blue dot (unread). Turn this on and, at startup, it also scans a set number of recent conversations and replies to any that match your rules — even ones you'd already opened. Then it switches back to normal blue-dot detection.

• Set how many recent conversations to scan (e.g. 20) in Settings → App Limits & Controls
• Scanning happens only at startup
• ✅ Best for: chats you opened but forgot to reply to, or busy high-volume periods

💡 Start with 20; increase only if you regularly miss chats.

Shared Settings Mode

Turning "Use my shared Business & AI settings for every listing" ON makes the bot reply to every message without matching a specific listing — using only your shared Business Info & AI Assistant.

• ✅ Best for: single-product sellers, service providers, or capturing every lead
• ⚠️ It will also reply to non-Marketplace messages (page DMs, comment triggers), which can cause awkward auto-replies to personal chats
• 💡 When it's on, your shared Business Info & AI Assistant are the only source for replies — make them comprehensive but versatile