Facebook Marketplace Auto Reply Guide
Your complete guide to automating Facebook Marketplace conversations with AI-powered responses
Welcome to GetReplyNow
Your all-in-one tool for automating Facebook Marketplace conversations and setting up an AI-powered Facebook Marketplace auto reply system.
This quick start guide will walk you through every part of the dashboard so you can set up your automated replies and start engaging buyers in minutes.
1.Chat Playground – Test Your Facebook Marketplace Auto Reply
The Chat Playground is where you can test your Facebook Marketplace listings before they go live. Think of it as a safe, private practice area where you can:
- Select one of your listings
- Ask questions a potential buyer might ask
- See exactly how your Facebook Marketplace auto responder replies
Everything here works like your live setup, except:
- • You won't receive actual Facebook messages
- • Buyers will not be contacted during testing
💡 Pro Tip: Use this to fine-tune your listing descriptions and auto-reply messages before activating them, ensuring you match your target keywords and improve conversion rates.
2.Conversations – Monitor Facebook Auto Replies in Real Time
The Conversations section is your Facebook Marketplace inbox view inside GetReplyNow.
Left Panel
All incoming conversations from Facebook Marketplace
Middle Panel
Complete chat history with automated replies from your chatbot
This is where you can monitor how your Facebook Marketplace auto responder handles real buyer interactions.
3.My Listings – Manage Listings for Automated Replies
My Listings is where you manage every connected Facebook Marketplace listing.
Here you can:
- Edit listing details for better keyword targeting
- Delete listings you no longer need
Optimizing your listing descriptions here helps improve both search visibility and auto-reply accuracy.
4.Create Listing – Match Facebook Marketplace Titles Exactly
⚠️ Important: The title must exactly match your Facebook Marketplace listing — including spaces, punctuation, and capitalization.
Example: If your Facebook listing says:
Samsung Galaxy S21 – Mint Condition
You must enter exactly that title here.
Each listing includes:
Description
The product details used in auto-replies
Instructions
Step-by-step rules for the chatbot to follow
Example instructions:
- 1. Ask for the buyer's contact number
- 2. Ask for their available delivery date
These rules apply only to that listing — perfect for tailoring Facebook Marketplace automated replies to different products.
5.Channel Settings – Control All Auto Replies
Channel settings apply to every listing connected to your Facebook account.
Disable All Messages
Pause all Facebook auto replies
Channel Description
General business info for all listings
Channel Instructions
General chatbot rules for all listings
Max AI Messages per Conversation
Prevents the bot from sending too many replies
Webhook URL
Integrate with Zapier, Make, or n8n for advanced workflows
💡 Pro Tip: Use Channel Description for overall business details, and Listing Description for unique product-specific keywords.
6.How Data Works in Auto Reply Mode
When replying to a buyer, the chatbot intelligently combines:
Channel Description
General info
Listing Description
Product details
↓
Complete Auto Reply
This ensures every Facebook Marketplace auto reply contains both your general business information and the product-specific details the buyer needs.
Recommended Workflow for Facebook Auto Reply Success
Create listings
with keyword-rich titles that match Facebook Marketplace exactly
Test them
in Chat Playground until your auto replies sound perfect
Connect
your Facebook channel and enable the chatbot
Monitor
Conversations to ensure responses match buyer intent
Need Help?
Our support team is here to help you set up your Facebook Marketplace auto reply system.
