Quick Summary
Get email alerts when serious buyers message you (intent score 8+) and stop your chatbot from replying to questions it can't answer. Takes 2 minutes to set up, prevents awkward AI responses.
Your chatbot can handle 85% of buyer messages perfectly. But what about the other 15%?
Smart Conditions let you set up rules in plain language that trigger actions when specific scenarios happen—like getting an email when a serious buyer reaches out, or stopping your bot from replying when it doesn't know the answer.
Here's how to use this feature to handle edge cases intelligently and never miss a hot lead.
What Are Smart Conditions?
Smart Conditions are rules you write in natural language at the bottom of each listing setup.
Two powerful actions you can trigger:
- Email me when this triggers - Get instant notifications for important situations
- No reply - Stop the chatbot from responding (avoid awkward or wrong answers)
Where to find it: When you create or edit a listing, scroll to the bottom—you'll see the Smart Conditions section.
Use Case 1: Get Email Alerts When Serious Buyers Message You
The Problem
You're busy running your business, and you can't monitor Facebook Marketplace 24/7. But you don't want to miss messages from buyers who are actually ready to buy.
The Solution: Buyer Intention Score + Email Alerts
Every message your chatbot receives is automatically scored from 0 to 10 based on buyer intent:
| Score Range | Intent Level | What It Means |
|---|---|---|
| 0-4 | Low Intent | Just browsing, asking basic questions |
| 5-6 | Medium Intent | Interested but not committed yet |
| 7-8 | High Intent | Seriously considering purchase |
| 9-10 | Ready to Buy | Hot lead—wants to buy NOW |
How to Set It Up
Step 1: Go to your listing settings
Step 2: Scroll to Smart Conditions
Step 3: Write your condition in natural language:
When a customer has a buyer intent score over 8
Step 4: Select action: "Email me when this triggers"
That's it! Now you'll get an email notification whenever a hot lead messages you.
What the Email Looks Like
When triggered, you'll receive an email with:
- ✅ The buyer's message
- ✅ Listing name
- ✅ What condition has triggered
- ✅ Direct link to GetReplyNow inbox
Real-World Examples
Example 1: local service business
When customer provide address or phone number
→ Email me when this triggers
Why: These questions indicate convertion
Example 2: Furniture Seller
When customer asks for your address or availability this week
→ Email me when this triggers
Why: They want to pick it up soon
Example 3: Car Parts Seller
When buyer intent score is over 7 and customer mentions "need it urgently"
→ Email me when this triggers
Why: Urgent + high intent = hot lead
Use Case 2: Stop Your Bot from Responding to Certain Messages
The Problem
Your chatbot will always try to answer—even when it doesn't have enough information.
Based on our data, chatbots give awkward or incorrect answers to about 15% of questions. This usually happens when:
- You didn't provide that specific information in your listing
- The buyer asks something outside your product scope
- The question is too vague or unusual
Awkward example:
- Buyer: "Can you deliver to Wellington?"
- Your bot: "Yes, we can arrange delivery!" (But you never set up delivery info)
- Result: You promised something you can't deliver
The Solution: Use "No Reply" to Stay Silent
When your bot doesn't know the answer, it's better to say nothing than to give wrong information.
How to Set It Up
Smart Condition Examples:
When customer asks for a discount below your minimum price
→ No reply
Why: you might want on-hold it and deal it in person sometimes
When customer asks questions you don't have information about
→ No reply
Why: Prevents making up answers
What Happens When "No Reply" Triggers
- ✅ The chatbot stays silent
- ✅ The conversation appears in your inbox as empty
- ✅ You can respond manually when you have time
- ✅ The buyer doesn't get incorrect information
The Power Combo: Email + No Reply Together
Here's where it gets really smart—you can combine both actions to handle tricky situations perfectly.
Strategy 1: Get Notified About Questions You Can't Answer
The Setup:
When customer asks questions I don't have information about
→ Email me when this triggers
→ No reply
What Happens:
- Bot stays silent (doesn't make up an answer)
- You get an email with the questions
- You can respond personally on Facebook
- No awkward AI mistakes
Perfect for: New sellers still building out their listing details
Strategy 2: Buy Yourself Time While Getting Notified
The Setup:
When customer asks about custom orders or special requests, you reply 'Let me check with my team on that—I'll get back to you within an hour.'
→ Email me when this triggers
→ (Don't check "No reply")
What Happens:
- Bot gives a holding response: "Let me check with my team on that—I'll get back to you within an hour"
- You get an email notification
- You respond personally with accurate information
- Buyer knows you're on it (not left hanging)
Perfect for: Questions that need human judgment
Strategy 3: Prioritize Your Time on Hot Leads
The Setup:
When buyer intent score is over 8
→ Email me when this triggers
What Happens:
- 🔥 Hot leads get your immediate attention (email alert)
Perfect for: Busy sellers who want to focus only on serious buyers
Understanding Buyer Intention Score
How It Works
Behind the scenes, a machine learning model analyzes every message and assigns a buyer intent score from 0-10.
What the model looks at:
- Language and tone (e.g., "I want to buy" vs "just curious")
- Specific questions asked (e.g., "When can I pick up?" vs "What is this?")
- Urgency indicators (e.g., "need it today" vs "maybe someday")
- Purchase-related keywords (e.g., "payment," "meet up," "available")
Score Breakdown
0-4: Low Intent (Browsing)
- "Is this still available?"
- "What color is this?"
- "Just looking"
5-6: Medium Intent (Interested)
- "Tell me more about the condition"
- "Do you have other colors?"
- "What's your best price?"
7-8: High Intent (Seriously Considering)
- "Can I see more photos?"
- "Is the price negotiable?"
- "Where are you located?"
9-10: Ready to Buy (Hot Lead!)
- "I want to buy this. When can I pick it up?"
- "I'll take it. What payment methods do you accept?"
- "Can I come see it today?"
How to Use Scores Strategically
Conservative approach (never miss a sale):
When buyer intent score is over 7
→ Email me when this triggers
Aggressive approach (only hot leads):
When buyer intent score is over 8
→ Email me when this triggers
Filter out time-wasters:
When buyer intent score is under 3
→ No reply
Real-World Smart Condition Examples
For Electronics Resellers
When customer asks about warranty or returns
→ Email me when this triggers
→ No reply
You need to clarify your return policy case-by-case
When buyer intent score is over 8
→ Email me when this triggers
Get notified about serious buyers immediately
You want to schedule viewings personally
For Car Parts Sellers
When customer asks technical questions about compatibility
→ Email me when this triggers
→ No reply
Technical questions need expert answers—don't let the bot guess
When buyer intent score is over 9
→ Email me when this triggers
Someone needs parts urgently—respond ASAP
For Service Businesses (Pergola Example)
When customer asks for a custom quote
→ Email me when this triggers
Custom quotes need manual calculation
When customer provides their address and availability
→ Email me when this triggers
Ready to book—follow up personally
When customer asks about council permits or regulations
→ No reply
Legal questions shouldn't be answered by AI
How to Write Good Smart Conditions
Tips for Success
1. Use natural language—write like you're talking to a person ✅ Good: "When customer asks about delivery" ❌ Bad: "IF delivery == true THEN email"
2. Be specific but not too narrow ✅ Good: "When customer asks questions your don't have information about" ❌ Too narrow: "When customer says 'do you ship to Wellington'"
3. Think about edge cases
- What happens if someone asks about returns?
- What if they want a bulk discount?
- What if they're rude or spammy?
4. Test your conditions in Chat Playground first Make sure they trigger correctly before going live.
Common Smart Condition Patterns
Get Email Notifications
When buyer intent score is over 8
When customer asks about meeting up
When customer provides their phone number
When customer says they want to buy
When customer asks about custom orders
Stop Bot from Replying
When customer asks questions you don't have information about
When customer uses profanity
When customer asks for a discount below [minimum price]
When customer asks about topics outside my product
Combination (Email + No Reply)
When customer asks technical questions
When customer wants custom modifications
When customer asks about legal or warranty issues
When buyer intent score is over 9 (for urgent follow-up)
Testing Your Smart Conditions
Before going live, always test in Chat Playground:
How to test:
- Go to Chat Playground
- Select your listing
- Simulate different buyer messages:
- Low intent: "What is this?"
- High intent: "I want to buy this today"
- Questions you can't answer: "Do you ship to Australia?"
- Check if email alerts and no-reply conditions trigger correctly
Pro Tips
1. Start Simple, Then Refine
Begin with one or two conditions, see how they work, then add more based on real conversations.
2. Review Your Conversations Weekly
Check which questions your bot struggled with, then add Smart Conditions to handle them better.
3. Don't Over-Use "No Reply"
If your bot stays silent too often, buyers will think you're ignoring them. Use strategically.
4. Adjust Buyer Intent Threshold Based on Your Market
- Competitive markets (phones, electronics): Set threshold at 8+
- Niche markets (custom furniture): Set threshold at 7+
5. Combine with Channel Settings
Use Channel-level rules for universal conditions, and listing-level Smart Conditions for product-specific situations.
When NOT to Use Smart Conditions
Don't use Smart Conditions for:
- ❌ Basic product questions (let the bot handle these)
- ❌ Common FAQs (add info to your listing description instead)
- ❌ Things your bot can already answer well
Smart Conditions are for edge cases and prioritization—not everyday replies.
Summary: Three Ways to Use Smart Conditions
| Strategy | Setup | Result |
|---|---|---|
| Never Miss Hot Leads | Buyer intent score > 8 → Email me | Instant notification for serious buyers |
| Avoid Awkward AI Replies | Questions I can't answer → No reply | Bot stays silent instead of guessing |
| Handle Complex Questions | Custom requests → Email me + No reply | You get notified, bot doesn't make mistakes |
Next Steps
- Go to your listing settings and scroll to Smart Conditions
- Add your first condition (start with buyer intent email alerts)
- Test in Chat Playground to make sure it works
- Monitor your email for triggered conditions
- Refine based on real conversations over the next week
Ready to set up smart conditions? It takes 2 minutes and can save hours of dealing with awkward bot replies or missed opportunities.
Frequently Asked Questions
What is a good buyer intent score threshold?
For most sellers, a score of 8+ indicates a serious buyer ready to purchase. Adjust based on your market: competitive markets use 8+, niche markets can use 7+.
Can I use multiple Smart Conditions on one listing?
Yes! You can set up as many conditions as needed. They work independently and can trigger different actions.
Can I use Smart Conditions on all listings once for all?
Yes! You can set up it in Channel Settings. Channel Settings will apply the Smart Conditions to all listings.
Related Tutorials
- How to Quick Set Up Your Chatbot
- How to domanite the marketplace using fuzzy match
- How to Set Up Your Dashboard
- The Full Auto Reply Guide
Ready to 10x your listing efficiency? Sign up for free and set up your smart condition and kill the marketplace in under 1 minute.
